InvestinElSalvador

Call Center and BPO

1P8A0816

Sonia Soto

Specialist for the Diverse Manufacturing Sector

ssoto@investlbdev.consiti.com
Mobile: +503 7071-7063

The call center and BPO sector in El Salvador presents itself as an excellent opportunity to promote services exports, thanks to its growing infrastructure and committed human talent.

With a customer service-oriented culture, the country has established itself as an attractive destination for companies seeking to outsource their customer service, sales, and technical support processes. Proximity to the United States, coupled with competitive operating costs, facilitates communication and operations management, which enhances the competitiveness of Salvadoran companies in the international market. This sector not only generates employment but also contributes to the economic development of the country, positioning El Salvador as a reference in the region for BPO services.

678 M

Contact Center Exports

54 %

of the workforce is under 40 years old.

+29,000

Direct jobs generated (Jun 2023)

Main Services
Side view of business people working at desk in call center
  • Product sales (cross and up-selling)
  • Customer relationship management
  • Appointment scheduling
Call center desk with audio headsets and computers, technology used for sutomer care service job. Telemarketing concept at telework office with headphones and monitors. Close up.
  • Technical support and customer service
  • Technical support/warranty
Smiling male supervisor assisting telemarketer at desk in call center
  • Customer acquisition and loyalty
  • Order reception
  • Inbound and outbound calls
Interesting information