We are a Mexican company with 16 years of experience in solutions for Contact Centers (formerly Call Centers). We offer Digital Transformation solutions with market-leading technologies to improve customer experience (CX) and employee experience (EX), with coverage throughout Mexico, as well as in Central America and the Caribbean through our international subsidiary in El Salvador.
We develop, configure, and implement cloud technologies through continuous improvement processes to enhance the end customer experience. We provide the best professional services on the market, using the most powerful technologies globally and engaging with your business perspective, adding significant value to each process.
We have our own Development and Innovation area designed to meet the specific needs of our customers, and we offer and implement market-leading AI-powered technology platforms in accordance with best practices to significantly improve the end customer experience and satisfaction.
We provide incident management through our ServiceDesk with 24/7 support and our case registration platform with 99.99% availability.
Solutions for CCaaS (Contact Center as a Service) with Genesys Cloud and UCaaS (Unified Communications as a Service) with Zoom and Cisco. Virtual Assistants with GenAI, digital solutions for WhatsApp and digital channels, with proprietary development products.