Services
El Salvador is emerging as a dynamic technology hub in Central America, driven by a government vision that combines investment-friendly legislation, state-of-the-art digital infrastructure development, and intensive training of local talent. Its strategic location, US-compatible time zone, and competitive cost structure position it as an attractive destination for global technology companies, from startups to established corporations looking to expand their operations in the region.
El Salvador’s technology ecosystem is distinguished by its vibrant innovation community, spanning sectors such as fintech, e-commerce, blockchain, and artificial intelligence. Backed by an emerging network of incubators, accelerators, and international events, the country is building a solid platform for technological development that attracts foreign direct investment and generates high-value jobs. This favorable environment, combined with government incentives and a growing pool of specialized talent, is transforming El Salvador into an emerging technology benchmark in Latin America.
Telecommunications, IT, and information services exports (1st Quarter 2024)
Net FDI balance in the information and communications sector, Q2 2024.
Exports of Telecommunications, IT and Information Services (2023)
in Central America
EI Salvador has a good base of technicians and professionals willing to join the country’s productive sectors.
Software development and digital services
- Vertical Business Solutions: Manufacturing Sector – Corporate Services – Financial Services
- Digital Development: Cross-platform mobile applications – Customised enterprise software – Web platforms – Business Intelligence tools – Integrated business management systems
Software factories and IT services
- Maintenance and support services
- IT infrastructure management
- Outsourcing of technological processes
Digital content and entertainment
- Video game development
- Digital animation production
- Virtual and augmented reality solutions
- Interactive multimedia content
- Immersive digital experiences
Emerging technologies and cloud services
- Cloud computing services
- Big data analytics
- Blockchain implementation
- Cybersecurity systems
Innovation and digital transformation centers
- Research and development centers
- Technology innovation hubs
- Digital transformation labs
- AI and cybersecurity centers of excellence
Investing in
El Salvador
- The digital transformation is strengthened with the implementation of a new submarine cable and the future 5G network project, providing cutting-edge international connectivity.
- The strategic alliance with Google drives the creation of the first government telemedicine center in Central America and the digitization of government services, ensuring robust infrastructure capable of meeting future technological demands.
- The safest country in the Western Hemisphere in 2024, with a dollarized economy that offers stability and certainty for investors seeking profitable opportunities.
- Located in the heart of Central America, El Salvador offers a privileged position with direct access to the markets of North America, Central America, and the Caribbean. Its time zone, shared with key business centers such as New York, Los Angeles, and Miami, facilitates the coordination of international operations and improves efficiency in the provision of technological services.
- Through the International Services Law, information technology companies exporting services from El Salvador can access one of the region’s most attractive incentives, providing full exemption from taxes and corporate levies during their period of operation in the country.
- Aiming to lead and accelerate the development of advanced technology and technological innovation in Latin America, the Innovation and Technology Manufacturing Law grants 15 years of tax exemption to software and hardware companies. The condition is to allocate 5% of their budget to R&D activities, fostering the creation of advanced technological solutions in areas such as artificial intelligence, data analysis, and software
- The country’s commitment to sustainability is reflected in special incentives for technological operations that use renewable energy. This forward-looking vision, combined with ongoing digital transformation and continuous government support, positions El Salvador as an emerging tech hub with a clear focus on innovation and sustainable development.
- El Salvador has a young and committed workforce (34% of the population is between 15-34 years old) with strong technical skills in areas such as programming, design, web, and mobile development.
- The country boasts more than 11,000 students enrolled in technology-related careers, supported by tailored skill development programs for companies (INCAF) and government incentives for hiring in IT areas.
- Technology companies find significant competitive advantages in operating costs in El Salvador, with average salaries 25% lower for software developers and graphic animators and 10% lower for systems engineers compared to the rest of the region.
Teleperformance has experienced significant growth since its establishment in El Salvador. It began operations in 2004 with 75 employees and only one client. Over time, the company has significantly expanded its presence and now has more than 7,000 employees and eight buildings in operation, making it the largest contact center in the country.
Teleperformance has demonstrated a clear commitment to El Salvador. In 11 years, Teleperformance has invested approximately US$50 million, including a $4.5 million investment in a new call center. Among the reasons for choosing the country as an investment location are the cost of labor, the quality and service attitude of the staff, the available talent and the low staff turnover.
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